Knowledge Base
Installation guides, frequently asked questions and known resolutions. Available with a Support Portal account.
Support
Here when you need us
From product questions to incident response — with a knowledge base, a ticket system and phone support for enterprise customers.
Support Channels
How to reach us
Support Tickets
Open a ticket through the portal; our teams respond within response times defined by priority.
Enterprise Phone Support
Phone access for critical incidents, for customers covered by Premium support.
Service Levels
Support plans
| Coverage | Standard | Premium |
|---|---|---|
| Hours of operation | Business days, 9:00–18:00 | 24×7 for critical priority |
| Critical incident first response | 4 business hours | 1 hour |
| Standard request first response | Next business day | 4 business hours |
| Channels | Portal, email | Portal, email, phone |