17. Troubleshooting

Quick checks, endpoint logs and the web add-in cache.

In this topic

• 17.1 Quick checks

  Symptom Check Machine not in the Agents list Can it reach https://ada.example.com/healthz on 443? Is the root CA trusted? Was it installed with the agent token? Is approval required (sections 6.8 , 12.6 )? Agent…

• 17.2 Logs on endpoints

  Windows

• 17.3 Web add-in cache

  If one Office app keeps showing an old or broken add-in, close Office, clear %LOCALAPPDATA%\Microsoft\Office\16.0\Wef , and add the add-in again. Use one server address per add-in across all deployment channels.…

• 17.4 Server side

  Where What you find Administration → Status Service and container health, resource use, restart buttons, support bundle (section 16.1 ). Administration → System Health panel with every problem first, and the server…